FAQ - Your Right To Know !
Got a question ? Get your answer !
Do StyleMask’s irritate the facial skin?
Of course not, our masks are made from 100% Natural Egyptian cotton cloth. Just like a high quality T-Shirt fabric and does not irritate your skin. Unless of course you are allergic to cotton, then we do not recommend to buy this mask.
These masks are triple Layered, will you be able to breathe whilst wearing them?
The World health organisation’s guidelines on reusable fabric Masks states that to be effective they should be at least 3 layered. StyleMask development team has performed extensive testing to ensure maximum protection and maximum breathability. After testing hundreds of fabrics, we found that the Egyptian cotton was the most breathable as such we set out on our Journey to source the best we could find to use in StyleMask.
Can you wash these masks?
Yes of course you can wash them they are cotton after all. Treat them like you would your favourite cotton t-shirt and you will get at least 50 washes out of each one.
Are your masks for women or for men ?
Our masks are unisex and adjustable sizes, as such they are both cool for Men and Women!
Do your masks fit odd shaped heads ?
Our masks have two points of adjustment on each ear. During testing phase our masks fit 94.4% of faces out of the 1,500 people we tested StyleMasks on, both men and women.
What does Nano Mean ?
Nano technology means that the front of our mask has been treated with Nano to ensure droplets bead off and give our masks a droplet repellent.
If it StyleMasks are so high quality, how are they so affordable at under $10 each ?
The reason we have only 3 colours is because we invested vast amounts of money into volume buying the Nano Egyptian cotton fabric in huge quantities. This drove the cost of the fabric down considerably and offered StyleMask the ability to offer these high quality reusable masks at under $10 aud.
How do you ship my order?
All orders are shipped with Tracking via Australia Post
How long will it take to ship my order?
Normally we ship all orders placed before 1pm on the same day. Currently we are quoting 24 hours to ship orders
Where is my order coming from?
Our Distribution centre 43 Lakeside Avenue, Reservoir, Victoria 3073
How long will my order take to arrive?
We ship all orders with Australia Post. Normally they take between 2-3 day however due to covid19 there may be some delays. We also offer an express service for an extra fee payable at checkout.
How will I be notified my order has been shipped?
You will receive an email with tracking information once your order has been shipped.
How can I track my order?
You can track you order by clicking here Aust Post website And entering the tracking code in the shipping confirmation email we sent you.
Where are these masks made?
Our masks are produced in Bangkok Thailand. Our factories specialises in the manufacturing of shirts. Due to covid19 we had to retool and repurpose our staff to make masks to help protect society.
How are StyleMask’s superior to other masks on the market?
Our masks are unique in the market and offers:
- Nano Tech Egyptian Cotton outer layer for water resistance.
- Anti-bacterial treated
- Muslin Cotton inner layers for minimal interior moisture.
- Adjustable band for ultimate comfort
- Low-profile, sleek pattern design that hugs the face and isn’t bulky.
- Soft, comfortable mask that is completely washable.
How should I choose the proper size?
StyleMask is unisex and adjustable.
Are other colours and designs available?
Custom colours and designs are available on a wholesale basis with a minimum quantity of 100 masks. These can be customised with a company logo or encouraging message. We are capable of manufacturing a wide variety of shapes and sizes that are fully customisable upon request.
Do you offer large quantity discounts?
Yes, any order over 1000 units is considered a wholesale order. Please contact us for costs, and requirements at [email protected]
Where are your products made?
StyleMask is 100% Australian owned. ALL profits kept in Australia. The fabric we get from Egypt because in Australia there are no fabric mills left for the past two decades. The Pattern-making is done in Melbourne, as is all the management, warehousing and distribution, logistics, marketing, Graphic artists, information technology department all in Australia. We stitch our masks in Bangkok Thailand at a reputable factory which is on the Thailand stock exchange and adheres best workplace practices.
Do your masks have a wire in the nose area?
Our masks do not have a wire in the nose area. We found in our testing that it really irritates the nose, especially after prolonged wear and is extremely uncomfortable after pro longed wear. As such we had a master tailor draw up a pattern of mask that fit over that area really well and did not need a nose wire. Because we are all about the comfort with our masks.
Do you have stock in Australia?
We have stock at our Victorian distribution centre. Upon ordering your order will be dispatched the same day if ordered before 12.30pm or the next day if ordered after 12.30pm cut off time. All of our parcels are trackable via Australia Post website and we have express options also available if you need them fast. Express service 1 to 3 days normal service 3 to 7 days.
Do they help with fog up of glasses?
Disposable face masks allow too much air at the top as such for those wearing glasses gets lots of fog. Our StyleMask has been engineered to release the air from the sides and is very well tailored on the upper nose. For the single fact to release minimum air north towards your eyes. Hope this helps and hope you love our masks when you get them.
Is the elastic Adjustable ear strap uncomfortable?
When we were selecting the adjustable toggle and the elastane side straps, we tested well over 100 different kinds. Our number one priority was the comfort of our customer and also the ability to adjust to achieve an optimum fit. We are pleased to say that our side strap and toggle are so soft as well and will not irritate the back of your ears.
I would like to buy Mixed colour orders?
If you would like mixed colour packs, please order online the size of pack you want, either 6, 9 or 12 pack. Select with a single colour and checkout. Once checked out you will receive an order number. After receiving the order number please send us a private message with this number and also let us know how you would like to break up your order for each colour. Please note the packs are in multiples of 3 so if you ordered 6 you can email us to break up 3 black and 3 white for example, this way will save you money on the value packs.
Does it need a filter inside the mask or does it have a filter inside the mask?
Our masks are triple layered Egyptian cotton, therefore the filter on the inside is not needed. Whilst being triple layered, they are extremely breathable as well because they are made from the most breathable and soft Egyptian cotton.
Due to hygienic reasons and the nature of this product all sales are final. “StyleMask” face masks cannot be returned for any reason. If your mask is faulty you MUST email us: [email protected]